Legal & Privacy

Privacy Policy

Effective Date: June 15, 2026

Launchxis ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit and use the Launchxis platform at https://launchxis.com (the "Platform"). By using the Platform, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use the Platform.

Information you provide:

• Account registration: name, email address, and password when you create an account.
• Login and authentication: email and authentication tokens used to verify your identity.
• Contact forms: name, email address, and message content submitted through contact forms.
• Quote requests: business details, product descriptions, budget information, and contact details submitted when requesting a custom quote.
• Newsletter subscriptions: email address submitted when subscribing to our mailing list.
• Marketplace interactions: details submitted when interacting with marketplace listings.
• Procurement and logistics requests: business information, shipping details, and sourcing requirements.
• Customer support communications: details provided when contacting our support team.
• Payment information: billing details processed securely through our third-party payment providers. We do not store full payment card numbers.

Information collected automatically:

• Log data: IP address, browser type, operating system, referring URLs, and pages visited.
• Usage data: how you interact with the Platform, features used, and navigation paths.
• Device information: device type, screen resolution, and hardware identifiers.
• Analytics data: behavioral data collected through Google Analytics 4 (see Section 4).
• Cookie and tracking data: data collected via cookies and similar tracking technologies (see our Cookie Policy).

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide access to Platform features.
• Process and respond to custom quote requests, procurement inquiries, and logistics requests.
• Facilitate marketplace interactions and business launch services.
• Send transactional emails and service updates related to your account or requests.
• Send newsletters and marketing communications where you have opted in.
• Improve, personalize, and develop the Platform and our services.
• Analyze usage patterns and Platform performance through analytics.
• Maintain the security and integrity of the Platform.
• Comply with applicable legal obligations.
• Respond to customer support inquiries.

3. Legal Bases for Processing (International Visitors)

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, we process your personal data on the following legal bases:

• Contract: processing necessary to provide the services you have requested.
• Legitimate interests: analytics, fraud prevention, and platform improvement.
• Consent: marketing emails and cookie-based tracking where your consent is required.
• Legal obligation: compliance with applicable laws and regulations.

4. Google Analytics 4

We use Google Analytics 4 (GA4) to understand how visitors interact with the Platform. GA4 collects data such as pages visited, session duration, navigation paths, device type, and approximate geographic location. This data is aggregated and anonymized and is used solely to improve the Platform.

GA4 uses cookies and similar technologies to track user interactions. You can opt out of GA4 tracking by installing the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout, or by managing your cookie preferences as described in our Cookie Policy.

Google's privacy practices are governed by the Google Privacy Policy available at https://policies.google.com/privacy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage. For a full explanation of the cookies we use, please refer to our Cookie Policy below.

6. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: third-party vendors who help us operate the Platform, including hosting, payment processing, email delivery, and analytics services. These providers are bound by confidentiality obligations.
• Business partners: suppliers or logistics partners involved in delivering the specific service you have requested, only where necessary to fulfill that service.
• Legal authorities: where required by law, court order, or to protect the rights, safety, or property of Launchxis, our users, or others.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

7. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate or incomplete information.
• Deletion: request deletion of your personal information, subject to legal obligations.
• Portability: request transfer of your personal information in a structured, machine-readable format.
• Objection: object to processing based on legitimate interests.
• Withdrawal of consent: withdraw consent where processing is based on consent.
• Opt-out of marketing: unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at letstalk@launchxis.com. We will respond within 30 days.

10. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.

11. Children's Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of the Platform after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or to exercise your rights, contact us at: letstalk@launchxis.com